DELIVERY & SHIPPING POLICY
Unlike many other web sites that have special rules and lots of conditions, mengray.com offers free shipping all over the world, on all orders, with no minimum order sizes or special exceptions. Just because shipping is free doesn’t mean it should take a long time. The Jacket Maker understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
All our regular orders are usually shipped within 10 business days. However, it can take up to 20 business days for your item to be shipped.
We strive to minimize fulfilment time for our custom orders as well.
We accept and ship orders to all countries except for Russia, Brazil, Israel, Iran, Iraq, India and OFAC Sanctioned Countries. In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, TNT, etc. After dispatch, shipping usually takes 5-9 business days for the items to be delivered to your doorstep. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you.
All the orders are shipped on a Delivery Duty Unpaid (DDU ) basis. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
For your safety and security, we do not deliver to APO, FPO or PO box addresses. Moreover, signature is required for the delivery of the items.
Once we ship the order and provide tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by courier company due to any reason, or courier company attempts to deliver order when the customer is not at home, it is customer’s responsibility to contact courier company. We recommend you the follow up with courier once you are provided the tracking number. After multiple delivery failure attempts at the provided address, courier company might destroy the parcel and we will not be responsible in that case.
In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel, however, We recommend you to follow up with courier once you are provided the tracking number. Once your order is dispatched we can not reschedule the delivery on a different address, customer will have to contact respected courier company for further actions or a solution
Once the payment is received, the customer will be notified via email of order confirmation.