DELIVERY & SHIPPING POLICY

1. Free Shipping

We offer free express shipping worldwide on all orders, with no minimum order value — except for the restricted destinations listed in Section 7.

2. Processing Time

  • Standard orders: 10–20 business days for production, quality checks, and dispatch preparation.

  • Custom orders: We strive to minimize processing time. You will receive photos and video of your finished product for approval before dispatch (see our Refund & Return Policy for details).

3. Courier & Transit Time

  • Our primary courier partner is Skynet Worldwide Express, known for reliable international delivery.

  • Where Skynet is unavailable or a more cost-effective option exists for your destination, we may use alternative reputable couriers (e.g., DHL, FedEx, TNT, or equivalent).

  • Please note: We select couriers based on affordability and efficiency, not cheapness. Our goal is always to balance cost-effectiveness with reliable, trackable delivery.

  • After dispatch, transit typically takes 5–9 business days — however, delivery timelines are not guaranteed.

4. ⚠️ Delivery Delays Beyond Our Control

Due to global instability, ongoing conflicts/war conditions, customs delays, courier disruptions, and other unforeseen events, we cannot guarantee a specific delivery date or time.

While we and our courier partners make every effort to deliver promptly:

  • Delays may occur due to geopolitical events, airspace closures, strikes, or customs hold-ups.

  • These delays are outside our control and do not constitute a breach of our delivery commitment.

  • We will keep you informed of any known disruptions and provide tracking updates.

We appreciate your patience and understanding in these exceptional global circumstances.

5. Tracking & Delivery

  • Once dispatched, you will receive a tracking number via email.

  • Signature is required for all deliveries.

  • We do not deliver to APO, FPO, or PO box addresses.

  • If the courier attempts delivery and you are unavailable, it is your responsibility to contact the courier and arrange redelivery or pickup. We will provide reasonable assistance, but we are not liable if the parcel is returned or destroyed due to repeated failed delivery attempts.

6. Customs Duties & Taxes (DDU)

  • All orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means you are responsible for any import duties, taxes, or customs fees levied by your country.

  • We strongly recommend checking with your local customs office before ordering to estimate these costs.

  • If you refuse to pay customs duties and the parcel is returned or destroyed, we cannot issue a refund for the product or shipping costs.

7. Restricted Destinations

We currently do not ship to:

  • Iran

  • Iraq

  • Israel

  • India

  • Russia

  • Brazil

  • OFAC-sanctioned countries

We apologize for any inconvenience.

8. Lost or Damaged Shipments

  • If your order is lost in transit, contact us within 14 days of the expected delivery date. We will file a claim with the courier and, at our discretion, reship or refund your order.

  • If your order arrives damaged, report it within 48 hours with photos. We will arrange a replacement or refund at our cost.

9. Order Cancellation & Address Changes

  • You may cancel your order within 24 hours of placement for a full refund.

  • Address changes are possible before dispatch only. Once dispatched, you must contact the courier directly.

  • Multiple items from the same order are shipped together whenever possible. If a split shipment is necessary, we will notify you and cover additional shipping costs.

10. Order Confirmation

Once payment is received, you will receive an email confirming your order. Please review it for accuracy.